Privacy and Data Policy
This Privacy Policy explains how we collect, use and protect the personal information you provide when you register, play or interact with our services. We take privacy seriously and set out below the types of data we process, how it is used, and your rights in relation to that information.
Types of data we collect
We collect different categories of information depending on how you use our services. Typical categories include:
Personal data
- Name and date of birth
- Contact details such as email address and phone number
- Identity documents and verification information provided for KYC and anti-fraud checks
Technical data
- Device and browser information, operating system and screen resolution
- IP address and general location derived from your connection
- Log data, crash reports and session activity
Transactional data
- Account balance, deposits, withdrawals and betting or play history
- Payment method details and transaction references required to process payments
How we use your information
We process your data for purposes necessary to operate the service, including:
- To create and manage your account, verify identity and meet legal obligations
- To process payments, handle withdrawals and maintain transaction records
- To detect and prevent fraud, money laundering and other prohibited activity
- To provide customer support and investigate disputes
- To improve the site, personalise your experience and analyse usage trends
Data protection and storage
We implement technical and organisational measures to protect your information, including access controls and encryption where appropriate. Data is stored only for as long as necessary to fulfil the purposes set out above or to meet legal and regulatory requirements. We restrict internal access to personal data to staff who need it to perform their job.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences and analyse traffic. Types of cookies we use include:
- Essential cookies required for account security and core features
- Performance and analytics cookies to understand site usage
- Functional cookies to store settings and preferences
You can manage cookie settings via your browser. Some features may be limited if cookies are disabled.
Information sharing and third parties
We may share data with third parties to deliver our service, such as payment processors, identity verification providers, security and fraud partners, and analytics providers. We require these partners to process data in accordance with our instructions and to maintain appropriate safeguards. We may also disclose information where required by law or to respond to lawful requests.
Your rights
You have rights in relation to your personal data, including the right to access, correct or request deletion of your information, the right to object to certain processing, and the right to data portability where applicable. You may withdraw consent at any time for processing that is based on consent.
Access, correction and deletion
To exercise your rights, please contact us and include information to verify your identity. We will respond to verifiable requests and may need to retain certain records to meet legal or regulatory obligations.
Privacy policy updates
We may update this policy from time to time. Any changes will be posted here with a revised date. Continued use of the service after changes are posted constitutes acceptance of the updated policy.
If you have questions or wish to make a privacy request, please contact [email protected]. You may also raise concerns with the Information Commissioner’s Office if you believe your rights have not been respected.