Our support team is ready to help with questions about slots, online casino accounts, live casino play, active promotions and featured games. We can assist with account issues, recent wins, withdrawals, payment methods, bonus balance and free spins, or technical concerns with live betting, deposits and verification documents. Our priority is quick resolution and clear guidance for all enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email support, typical reply within 1 business day. |
| General enquiries | [email protected] - Account and payments team. |
| Affiliate enquiries | [email protected] - Partnership and marketing queries. |
| Phone | +44 20 7946 0831 - Sales and verification by phone. |
| Working hours | Mon-Fri, 09:00-18:00 - Limited out-of-hours email. |
Email Support
For detailed requests, account-related issues or cases that require explanations or documents, please email [email protected]. Include a clear subject line and up-to-date contact details, your account ID and any relevant attachments to avoid delays. Providing complete information helps us handle your request faster and reduces follow-up. Be sure to check your spam folder for replies.
Contact Form
Response Time
Support response times vary by request. Most inquiries are answered within one business day, while simple verification or account questions often receive faster replies. Complex issues such as payment investigations or compliance checks can take longer depending on required documentation and third-party involvement. If you need faster help, contact our live chat during opening hours or email [email protected] with your account details.
Feedback
Got feedback, suggestions or ideas? We’d love to hear them. Share anything from site improvements and game requests to payment or support tips, and our team will review every message carefully. We use player feedback to refine features, fix issues and improve the overall user experience. Your input helps shape updates and promotions, so please send your thoughts.